ECOBAS - Economics and Business Administration for Society
Interuniversity Research Center
Luis Miguel
Otero Prada
Publications by the researcher in collaboration with Luis Miguel Otero Prada (2)
2021
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The emotional influence on satisfaction and complaint behavior in hedonic and utilitarian services
International Journal of Quality and Service Sciences, Vol. 13, Núm. 3, pp. 471-488
2020
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An emotion-based typology of mobile service users
XXX Jornadas Luso-Espanholas de Gestão Científica: cooperação transfronteiriça. Desenvolvimento e coesão territorial. Livro de resumos