The emotional influence on satisfaction and complaint behavior in hedonic and utilitarian services
- Calvo-Porral, C.
- Otero-Prada, L.-M.
ISSN: 1756-6703, 1756-669X
Year of publication: 2021
Volume: 13
Issue: 3
Pages: 471-488
Type: Article
Journal:
International Journal of Quality and Service Sciences