Criterios para un plan de calidad total EFQM en drogodependencias

  1. Jesús Cancelo Martínez 1
  2. Alicia Risso Migues 2
  1. 1 Centro de Drogrodependencias ACLAD, Vigo (Pontevedra)
  2. 2 Universidade da Coruña
    info

    Universidade da Coruña

    La Coruña, España

    ROR https://ror.org/01qckj285

Journal:
Metodología de las ciencias del comportamiento

ISSN: 1575-9105

Year of publication: 2004

Volume: 5

Issue: 1

Pages: 133-139

Type: Article

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More publications in: Metodología de las ciencias del comportamiento

Abstract

According to the EFQM Excellence Model (European Foundation for Quality Management), to achieve total qua/ity in work on drug dependency it is required to intervene in a set of elements or agents that take part ali along the process of assistance. In this context, the objective of this paper is to operationalise the so-called EFQM's criteria (i.e. leadership, policy & strategy, people, partnerships & resources, processes, people results, customer results, society results, and key performance results), in order to develop a Total Quality Plan for the Unit of Drug-Dependency Assistance "Alborada" (Vigo - Pontevedra).

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