Business-nonprofit partnerships as a driver of internal marketing in nonprofit organizationsConsequences for nonprofit performance and moderators
- Luis Ignacio Alvarez-González 1
- Nuria García-Rodríguez 1
- Marta Rey-García 2
- María José Sanzo-Perez 1
-
1
Universidad de Oviedo
info
-
2
Universidade da Coruña
info
ISSN: 2340-9444, 2340-9436
Año de publicación: 2017
Volumen: 20
Número: 2
Páginas: 112-123
Tipo: Artículo
Otras publicaciones en: Business Research Quarterly
Resumen
Las organizaciones sin fines de lucro (OSFL) enfrentan presiones competitivas derivadas de complejos desafíos económicos y sociales. Su capacidad para cumplir con su misión depende cada vez más del desarrollo de alianzas exitosas con partes interesadas externas e internas clave, incluidas las relaciones cooperativas entre organizaciones. En este contexto, el objetivo de esta investigación es analizar: (1) en qué medida las asociaciones entre empresas y organizaciones sin fines de lucro (BNPP) fomentan el desarrollo de un enfoque de marketing interno por parte de las OSFL; (2) el impacto de este enfoque de la gestión de recursos humanos en el desempeño de las organizaciones sin fines de lucro; y (3) el posible efecto moderador de la estrategia de financiamiento de la organización sin fines de lucro. Esta investigación empírica, basada en una encuesta a una muestra representativa de OSFL españolas, muestra que las relaciones de cooperación entre organizaciones sin fines de lucro y comerciales están estrechamente asociadas con un proceso de transferencia de conocimiento, lo que resulta en un mejor desempeño sin fines de lucro; aunque estos efectos positivos dependen de la capacidad de las OSFL para generar ingresos a partir de fuentes comerciales.
Información de financiación
The authors acknowledge funding provided by the Spanish Ministry of Economy and Competitiveness, as part of its R&D Plan (2009---2011), for the project entitled ‘‘Foundations as a key factor of Spanish firms’ corporate social responsibility strategy. Bi-directional analysis of the foundation-firm relationship following a marketing approach’’ (MICINN-09-ECO2009-11377).Financiadores
-
Ministerio de Ciencia e Innovación
Spain
- MICINN-09-ECO2009-11377
Referencias bibliográficas
- Akingbola, K., A model of strategic nonprofit human resource management. Volun. Int. J. Volun. Nonprofit Org. 24:1 (2013), 214–240.
- Andreasen, A.R., Rethinking the relationship between social/nonprofit marketing and commercial marketing. J. Public Police Mark. 31:1 (2012), 36–41.
- Anheier, H.K., Toepler, S., Sokolowski, S.W., The implications of government funding for NPOs: three proportions. Int. J. Public Sector Manag. 10:3 (1997), 190–213.
- Armstrong, J.S., Overton, T.S., Estimating nonresponse bias in mail surveys. J. Mark. Res. 14:3 (1977), 396–402.
- Austin, J.E., Strategic collaboration between nonprofits and businesses. Nonprofit Volun. Sector Q. 29:1 (2000), 69–97.
- Austin, J.E., Seitanidi, M.M., Collaborative value creation: a review of partnering between nonprofits and business: part I value creation spectrum and collaboration stages. Nonprofit Volun. Sector Q. 41:5 (2012), 929–968.
- Austin, J.E., Seitanidi, M.M., Collaborative value creation: a review of partnering between nonprofits and businesses. Part 2: Partnership processes and outcomes. Nonprofit Volun. Sector Q. 41:6 (2012), 726–758.
- Barney, J.B., Firm resources and sustained competitive advantage. J. Manag. 17:1 (1991), 99–120.
- Barroso, M.J., Galera, C., Valero, V., Proposal of a social alliance success model from a relationship marketing perspective: a meta-analytical study of the theoretical foundations. Bus. Res. Q. 18:3 (2014), 188–203.
- Bennett, R., Barkensjo, A., Internal marketing, negative experiences, and volunteers’ commitment to providing high-quality services in a UK helping and caring charitable organization. Volun. Int. J. Volun. Nonprofit Org. 16:3 (2005), 251–273.
- Bennett, R., Mousley, W., Ali-Choudhury, R., Transfer of marketing knowledge within business nonprofit collaborations. J. Nonprofit Public Sector Mark. 20:1 (2008), 37–70.
- Berger, I.E., Cunningham, P.H., Drumwright, M.E., Identity, identification and relationship through social alliances. J. Acad. Mark. Sci. 34:2 (2006), 128–137.
- Boezeman, E.J., Ellemers, N., Pride and respect in volunteers’ organizational commitment. Eur. J. Soc. Psychol. 38 (2008), 159–172.
- Borzaga, C., Tortia, E., Worker motivation, job satisfaction and loyalty in public and nonprofit social services. Nonprofit Volun. Sector Q. 35:2 (2006), 245–248.
- Bryson, J.M., Crosby, B.C., Middleton, M., The design and implementation of cross-sector collaborations: propositions from the literature. Public Adm. Rev. 66:1 (2006), 44–55.
- Carroll, D.A., Stater, K.J., Revenue diversification in nonprofit organizations: does it lead to financial stability?. J. Public Adm. Theor. Behav. 19:4 (2009), 947–966.
- Chen, H.L., Hsu, C.H., Entrepreneurial orientation and firm performance in non-profit service organizations: contingent effect of market orientation. Serv. Ind. J. 33:5 (2013), 445–466.
- Dees, J.G., Enterprising nonprofits. Harv. Bus. Rev.(January–February), 1998, 55–67.
- European Foundation Centre, EFC-DAFNE Joint Statement – European Foundation Statute – An urgent need for a citizens’ Europe. 2013 Retrieved from: http://www.efc.be/programmes_services/resources/Documents/2013_EFSStatement_EFC-DAFNE_FinEN.pdf on May 2015.
- Fairfax, L.M., Achieving the double bottom line: a framework for corporations seeking to deliver profits and public services. Stanf. J. Law Bus. Finance 9 (2004), 199–253.
- Fischer, R.L., Wilsker, A., Young, D.R., Exploring the revenue mix of nonprofit organizations: does it relate to publicness?. Nonprofit Volun. Sector Q. 40:4 (2011), 662–681.
- Frow, P., Payne, A., A stakeholders perspective of the value proposition concept. Eur. J. Mark. 45:1/2 (2011), 223–240.
- Gerbing, D.W., Anderson, J.C., An updated paradigm for scale development incorporating unidimensionality and its assessment. J. Mark. 55:5 (1988), 1–19.
- Gounaris, S.P., Internal–market orientation and its measurement. J. Bus. Res. 59:4 (2006), 432–448.
- Gras, D., Mendoza-Abarca, K.I., Risky business? The survival implications of exploiting commercial opportunities by nonprofits. J. Bus. Ventur. 29:3 (2014), 392–404.
- Grinstein, A., Goldman, A., Beyond the final consumer: the effectiveness of a generalist stakeholder strategy. Eur. J. Mark. 45:4 (2011), 567–595.
- Groves, R.M., Nonresponse rates and nonresponse bias in household surveys. Public Opin.Q. 70:5 (2006), 646–675.
- Halme, M., Laurila, J., Philanthropy, integration or innovation? Exploring the financial and societal outcomes of different types of corporate responsibility. J. Bus. Ethics 84 (2009), 325–339.
- Hopt, K.J., Walz, W.R., Von Hippel, T., Then, V., (eds.) The European Foundation. A New Legal Approach, 2006, Cambridge University Press, Cambridge.
- Hume, C., Hume, M., The critical role of internal marketing in knowledge management in not-for-profit organizations. J. Nonprofit Public Sector Mark. 27:1 (2015), 23–47.
- Hurrell, S.A., Warhurst, C., Nickson, D., Giving Miss Marple a makeover: graduate recruitment, systems failure, and the Scottish voluntary sector. Nonprofit Volun. Sector Q. 40:2 (2011), 336–355.
- Iyer, E.S., Bhattacharya, C.B., Marketing and society: preface to special section on volunteerism, price assurances, and direct-to-consumer advertising. J. Bus. Res. 64 (2011), 59–60.
- Kreutzer, K., Jäger, U., Volunteering versus managerialism: conflict over organizational identity in voluntary associations. Nonprofit Volun. Sector Q. 40:4 (2011), 634–661.
- Lefroy, K., Tsarenko, Y., Dependence and effectiveness in the nonprofit-corporate alliance: the mediating effect of objectives achievement. J. Bus. Res. 67:9 (2014), 1959–1966.
- LeRoux, K., Wright, N.S., Does performance measurement improve strategic decision making? Findings from a national survey of nonprofit social service agencies. Nonprofit Volun. Sector Q. 39:4 (2010), 571–587.
- Macedo, I.M., Pinho, J.C., The relationship between resource dependence and market orientation. The specific case of non-profit organisations. Eur. J. Mark. 40:5/6 (2006), 533–553.
- McDonald, R.E., An investigation of innovation in nonprofits organizations: the role of organizational mission. Nonprofit Volun. Sector Q. 36:2 (2007), 256–281.
- Mish, J., Scammon, D.L., Principle-based stakeholder marketing: insights from private triple-bottom-line firms. J. Public Police Mark. 29:1 (2010), 12–26.
- Modi, P., Mishra, D., Conceptualising market orientation in non-profit organisations: definition, performance, and preliminary construction of a scale. J. Mark. Manag. 26:5–6 (2010), 548–569.
- Morgan, R.M., Hunt, S.D., The commitment-trust theory of relationship marketing. J. Mark. 58:4 (1994), 20–38.
- Moxham, C., Understanding third sector performance measurement system design: a literature review. Int. J. Product. Perform. Manag. 63:6 (2014), 704–726.
- Never, B., Understanding constraints on nonprofit leadership tactics in times of recession. Nonprofit Volun. Sector Q. 40:6 (2011), 990–1004.
- Palmatier, R.W., Dant, R.P., Grewal, D., Evans, K.R., Factors influencing the effectiveness of relationship marketing: a meta-analysis. J. Mark. 70:4 (2006), 136–153.
- Porter, M.E., Kramer, M.R., The big idea: creating shared value. Harv. Bus. Rev.(January–February), 2011, 4–17.
- Rathi, D., Given, L.M., Forcier, E., Interorganisational partnerships and knowledge sharing: the perspective of non-profit organisations (NPOs). J. Knowl. Manag. 18:5 (2014), 867–885.
- Reed, A.M., Reed, D., Partnerships for development: four models of business involvement. J. Bus. Ethics 90:1 (2009), 3–37.
- Rey-García, M., Álvarez-González, L.I., El Sector Fundacional Español. Datos Básicos. 2011, Asociación Española de Fundaciones, Madrid, Spain http://www.fundaciones.org/EPORTAL_DOCS/GENERAL/AEF/DOC-cw4e1d396869ffb/Elsectorfundacionalespaol-Datosbsicos.pdf.
- Rodriguez, C., Sams, D., The importance of an internal marketing orientation in social services. Int. J. Nonprofit Volun. Sector Mark. 14:3 (2009), 285–295.
- Sanzo, M.J., Alvarez, L.I., Rey, M., García, N., Business-nonprofit partnerships: do their effects extend beyond the charitable donor-recipient model?. Nonprofit Volun. Sector Quart. 44:2 (2015), 379–400.
- Sanzo, M.J., Alvarez, L.I., Rey, M., García, N., Business-nonprofit partnerships: a new form of collaboration in a corporate responsibility and social innovation context. Serv. Bus. 9 (2015), 611–636.
- Seitanidi, M.M., Crane, A., Implementing CSR through partnerships: understanding the selection, design and institutionalisation of nonprofit-business partnerships. J. Bus. Ethics 85:2 (2009), 413–429.
- Selsky, J.W., Parker, B., Cross-sector partnerships to address social issues: challenges to theory and practice. J. Manag. 31:6 (2005), 849–873.
- Shoham, A., Ruvio, A., Gadot, E., Schwabsky, N., Market orientation in the nonprofit and voluntary sector: a meta-analysis of their relationship with organizational performance. Nonprofit Volun. Sector Q. 35:3 (2006), 453–476.
- Slaper, T.F., Hall, T.J., The triple bottom line: what is it and how does it work?. Indiana Bus. Rev. 86:1 (2011), 4–8.
- Sowa, J.E., Coleman, S., Sandfort, J.R., No longer unmeasurable? A multidimensional integrated model of nonprofit organizational effectiveness. Nonprofit Volun. Sector Q. 33:4 (2004), 711–728.
- Steenkamp, J.-B.E.M., Van Trijp, H.C.M., The use of LISREL in validating marketing constructs. Int. J. Res. Mark. 8 (1991), 283–299.
- Vázquez, R., Álvarez, L.I., Santos, M.L., Market orientation and social services in private non-profit organisations. Europ. J. Market. 9:10 (2002), 1022–1046.
- Wellens, L., Jegers, M., Effective governance in nonprofit organizations: a literature based multiple stakeholder approach. Eur. Manag. J. 32:2 (2014), 223–243.
- Wetzels, M., de Ruyter, K., Birgelen, M., Marketing service relationships: the role of commitment. J. Bus. Ind. Mark. 13:3/4 (1998), 406–423.
- Wymer, W.W., Samu, S., Dimensions of business and nonprofit collaborative relationships. J. Nonprofit Public Sector Mark. 11:1 (2003), 3–22.
- Wymer, W.W., Boenigk, S., Möhlmann, M., The conceptualization of nonprofit marketing orientation: a critical reflection and contributions toward closing the practice–theory gap. J. Nonprofit Public Sector Mark. 27:2 (2015), 117–134.